Parental Complaints

Parental complaints can be very time consuming and lead to undue stress within schools.

Since the COVID19 pandemic we have seen an increase in the frequency of parental complaints, but most problems and misunderstandings in schools can usually be sorted out quickly with effective communication between the parents and/or carers and the headteacher/class teacher. It is important that complaints are responded to quickly and in a measured way to minimise disruption and reputational damage.

Tina Morris, Associate in our Education team will demonstrate what makes a good complaints policy and how you can use it to respond to a complaint calmly and openly, maintaining the complainant’s confidence in your school and reducing the risk of escalation.

Aims of the webinar:

• Explore the relationships with parents and other school users
• Highlight the importance of concerns and compliments to inform school development
• Understand the process and statutory duty on schools to handle complaints in the appropriate manner
• Develop the confidence to work through the school complaint procedure to reduce stress and learn from the process.

We’ll cover:

• What is a complaint?
• Why do parents complain?
• What must schools do when they receive a complaint?
• How can a school reduce the stress when a complaint becomes difficult?
• What processes must a school have in place and what will the DFE do if they are contacted by a complainant?
• What is the role of the Governor and the Governing Board in the process?

We invite:

This webinar is for governors, complaints co-ordinators and relevant school staff.

Your questions – answered:

There will be a Q&A included in this webinar where we will run through any questions you may have.

Book your place here